Privacy Policy

1 Information We Collect

We collect information that you provide directly to us, information collected automatically as you use our site, and information from trusted third parties such as payment and delivery partners.

a) Information You Provide

• Name, email address, phone number and postal/shipping address
• Billing address and payment details (processed securely by our payment gateway — see Section 4)
• Account login credentials, if you create an account
• Order history, product preferences and wishlist items
• Messages you send us via contact forms, email, chat or customer support
• Reviews, ratings and testimonials you choose to submit
• Information provided when entering promotions, surveys or contests

b) Information Collected Automatically

• IP address, browser type, device type and operating system
• Pages viewed, time spent on pages, links clicked and referring URLs
• Approximate location derived from your IP address
• Cookies and similar tracking technologies (see Section 3)

c) Information from Third Parties

• Payment confirmation details from our payment processor
• Delivery status updates from our shipping/courier partners
• Information from social media platforms if you interact with us there or log in using a social account

2 How We Use Your Information

We use the information we collect for the following purposes:

• To process, fulfil, pack and deliver orders for our organic oils, seeds, oats and other products
• To create and manage your customer account
• To communicate with you about orders, shipping updates, and customer service requests
• To send promotional emails, offers and newsletters (only where you have opted in, and always with an unsubscribe option)
• To personalize your shopping experience and recommend products
• To improve our website, product range, packaging and overall service
• To detect, investigate and prevent fraud, abuse and security incidents
• To comply with legal, tax, accounting and regulatory obligations

3 Cookies & Tracking Technologies

Our website uses cookies and similar technologies to make your shopping experience smoother and to understand how our site is used.

You can control or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of our checkout and cart.

4 Orders, Payments & Shipping

Payment Processing

All payments made on our website are processed through secure, PCI-DSS compliant third-party payment gateways (such as [Razorpay / Stripe / PayPal / Payment Provider Name]). We do not store your full card number, CVV or banking passwords on our servers — this information is handled directly and securely by our payment partner.

Order Fulfilment & Shipping

To deliver your organic oils, seeds and oats safely to your doorstep, we share the necessary shipping details (name, address, phone number) with our logistics and courier partners solely for the purpose of order delivery.

Returns & Refunds

If you request a return, exchange or refund, we collect the details necessary to process that request in line with our Returns & Refund Policy, including order number, reason for return and, where applicable, bank details for refund processing.

5 How We Share Your Information

We only share your personal information with trusted parties, and only as needed to run our business:

• Service Providers: payment gateways, courier/logistics partners, email/SMS marketing tools, hosting providers, and customer support platforms
• Legal & Compliance: when required to comply with a legal obligation, court order, or to protect our rights, property or safety
• Business Transfers: in connection with a merger, acquisition, or sale of business assets, your data may be transferred as part of that transaction
• With Your Consent: for any other purpose disclosed to you at the time we collect the information, with your consent

We require all third-party service providers to protect your information and use it only for the purposes we specify.

6 Data Security

We take the security of your personal information seriously and use appropriate technical and organizational measures to protect it, including:

• SSL/TLS encryption on all data transmitted between your browser and our servers
• Secure, access-controlled storage of customer and order data
• Regular review of our security practices and limited employee access on a need-to-know basis
• Use of PCI-DSS compliant payment processors for all card transactions

While we work hard to protect your data, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7 Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including:

• For as long as your account remains active
• As needed to provide you with our products and services
• As required to comply with our legal, tax and accounting obligations
• As needed to resolve disputes and enforce our agreements

When your information is no longer required, we securely delete or anonymize it.

8 Your Privacy Rights & Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information:

• Access: request a copy of the personal data we hold about you
• Correction: ask us to correct inaccurate or incomplete information
• Deletion: request that we delete your personal data, subject to legal requirements
• Opt-out: unsubscribe from marketing emails at any time using the link in every email
• Restrict / Object: ask us to limit how we use your data or object to certain processing
• Data Portability: request your data in a portable, machine-readable format, where applicable

To exercise any of these rights, please contact us using the details in Section 13. We may need to verify your identity before actioning your request.

9 Children's Privacy

Our website and products are intended for adults. We do not knowingly collect personal information from children under the age of 16. If we become aware that a child has provided us with personal information, we will take steps to delete such information promptly.

10 International Visitors

If you are accessing our website from outside [Your Country], please be aware that your information may be transferred to, stored and processed in [Your Country] or other countries where our service providers operate. By using our website, you consent to this transfer, storage and processing in accordance with this Privacy Policy.

11 Third-Party Links

Our website may contain links to third-party websites, plugins or social media platforms. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to read the privacy policy of every website you visit.

12 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. The updated version will be indicated by a revised "Last Updated" date at the top of this page. We encourage you to review this policy periodically.